Privacy Policy

Introduction

This Privacy Policy applies to the Socket Custom VPN mobile application for Android ("the App"). Socket Custom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile VPN application.

Note: This website serves only as an informational resource about the Socket Custom app. This privacy policy applies exclusively to the Socket Custom mobile application, not to this website.

By downloading and using the Socket Custom mobile app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not download or use the app.

Information We Collect

We Do NOT Log or Track

Information We May Collect

• Device Information: Device type, operating system version, and app version for compatibility and troubleshooting
• Diagnostic Data: Anonymized crash reports and error logs to improve app stability
• Connection Metadata: Server selection, connection success/failure status, and general usage statistics (not linked to specific browsing activity)
• Temporary Connection Data: Your IP address is used temporarily to establish the VPN connection, but is not logged or stored beyond active session requirements

Note: Your IP address and routing information are processed in real-time to establish and maintain the connectivity service, but this data is never stored, logged, or linked to your browsing activity.

How Our Mobile App Works

Socket Custom is a carrier/connectivity application that uses VPN technology (specifically the Android VPNService API) to provide telephony and connectivity services. The app creates a secure tunnel between your Android device and our backend infrastructure to deliver enhanced internet connectivity.

When you activate Socket Custom, your device's internet traffic is routed through our proxy servers using VPN protocols. This allows us to:

• Provide internet connectivity in restricted network environments
• Optimize data transmission and connection stability
• Enable access to telephony and communication services
• Deliver custom network configurations for improved performance

Technical Implementation: The app uses industry-standard encryption protocols to secure the tunnel between your device and our servers. While connected, all network traffic passes through our infrastructure, which is necessary for the service to function.

Note: Although we have technical access to your traffic for connectivity purposes, we maintain a strict no-logs policy and do not monitor, record, or store your browsing activities, as detailed in this privacy policy.

How We Use Information

We use the limited information we collect from the mobile app solely to:

• Provide and maintain the mobile VPN service
• Improve mobile app performance and reliability
• Fix technical issues and bugs in the app
• Prevent abuse and maintain service security

We never sell, rent, or share your data with advertisers or data brokers.

Data Sharing Policy

We do not sell your data. Period. We may only share limited information in these specific circumstances:

• Legal Compliance: Only when required by valid legal process (court order, subpoena)
• Service Infrastructure: Minimal technical data with cloud hosting providers necessary to operate the app
• Safety: To prevent fraud, abuse, or protect user safety when absolutely necessary

Since we don't log your browsing activity or connection data, we have nothing to share even if requested.

Data Security

We implement strong security measures to protect your privacy:

• Military-grade encryption (AES-256) for all VPN traffic
• Secure servers with regular security updates
• No-logs architecture by design
• Strict access controls and security protocols

Data Retention

We minimize data retention and delete information when no longer needed:

• Account data (email) retained only while account is active
• Diagnostic crash reports automatically deleted after 30 days
• Connection data is processed in real-time and never stored
• No browsing history, logs, or traffic data is ever retained

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@socketcustom.app

Third-Party Services

The Socket Custom mobile app uses the following third-party services:

• Google Play Services: For app distribution, updates, and in-app purchases on Android devices
• Cloud Infrastructure: For hosting VPN servers that the mobile app connects to
• Google AdMob: For displaying advertisements within the mobile app. AdMob may collect certain information such as device identifiers, IP address, and ad interaction data to serve personalized ads. You can learn more about Google's advertising practices at Google's Advertising Policy.

Important: While we use AdMob for advertising, we maintain our strict no-logs policy for your VPN activity. AdMob does not have access to your browsing history, VPN traffic, or the websites you visit while connected to our VPN. Any third-party service we use is bound by strict data protection agreements.

International Data Transfers

The Socket Custom mobile app operates VPN servers in multiple countries to provide optimal performance. Your information may be transferred to and processed in countries other than your own. We ensure that all transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

The Socket Custom mobile app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 through our mobile application. If you are a parent or guardian and believe your child has provided us with personal information through the app, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Changes are effective immediately upon posting. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Legal Compliance

This Privacy Policy for the Socket Custom mobile application is designed to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other regional privacy regulations. Socket Custom is committed to respecting your privacy rights regardless of your location.

Google Play Policy Compliance

This app complies with Google Play's VPN Policy requirements for carrier apps that use VPN functionality to provide telephony or connectivity services:

• Primary Purpose: Socket Custom is a connectivity/carrier app that uses VPN technology as a mechanism to provide internet access and telephony services, not primarily for privacy or anonymization.
• Prominent Disclosure: This privacy policy clearly explains that the app uses VPN protocols (VPNService API) and has technical access to all network traffic while active.
• Data Handling Transparency: We explicitly disclose what data the VPN can technically access and clearly state our no-logs policy regarding what we actually collect and retain.
• User Consent: By installing and using this app, users acknowledge understanding that their internet traffic will be routed through our VPN infrastructure for connectivity purposes.